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FAQ

Who are we?
StrapDiva is founded by Christine Nguyen. Based in Southern California, StrapDiva is the purse accessory for smart, trend-savvy fashionistas.

What material is used for StrapDiva?
StrapDiva is a purse accessory designed from natural leather with a suede lining and a special material to prevent slippage. We use two types of leather: lambskin and supple grain leather for the ultimate in durability and style.

What colors are available?
StrapDiva is available in six colors: Black, Dark Brown, Tan, Red, Light Gold and Dark Blue. Grain leather is available in Black, Tan, and Dark Brown at this time.

What if the color of StrapDiva doesn’t exactly match my handbag?
No worries – there’s no need to have an exact match between StrapDiva and your purse straps. It’s all about color coordination. Pick a color that complements the shade of your handbag and you’ll be set.

What happens if the color I want isn’t in stock?

We will notify you by email if the color you want isn’t in stock. You’ll have the option of a complete refund, or a substitute color. Your choice!

Which types of handbags are suitable for StrapDiva?
The choices are unlimited from your daily bag to designer purse to diaper tote, or your messenger and computer bag. You can use StrapDiva as a handbag accessory on nearly any bag that has shoulder straps.

What is your return policy?
We want you to be 100% satisfied. You may return a new, unused StrapDiva within 30 days of delivery for a full refund. Returns must be shipped with a confirmation number, so please contact us before returning an item.

What is the price for StrapDiva?
StrapDiva is oh-so-affordable at just $24.95 for each one purchased. You’ll receive a 10% discount if you buy two or more at the same time. Shipping is free on all orders shipped within the 48 contiguous U.S. states. Please note that sales tax will be added for all orders shipped within CA.

What forms of payment do you accept?
StrapDiva accepts personal checks, money orders, and major credit cards through PayPal.

Is it safe to shop on your website?
Absolutely. StrapDiva values your privacy and security. We take great care to safeguard any personal information that we possess.

We do not share customer information with any outside parties. We only disclose information when you ask us to do so, such as to identify or contact you, or to protect your rights or the rights of StrapDiva as required by law.

How much is shipping?
Shipping is absolutely free to any of the 48 contiguous U.S. states. Please contact us for shipping costs to Alaska and Hawaii.

Does StrapDiva ship internationally?
We can ship to most countries for $5.00 via USPS International.

How long does it take to receive my order?
We will ship your order out within two business days pending payment verification and availability. Actual delivery time may vary. We ship by USPS or UPS.

Can I change or cancel my order?
Please contact us immediately if you need to change or cancel your order.

 

 

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